Terms of Service

1. Acceptance of Terms

Welcome to PVRPOSE AI. These Terms of Service ("Terms") govern your access to and use of our website pvrpose.ai, services, and products provided by PVRPOSE AI ("we," "our," or "us").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you (the "Client," "you," or "your") and PVRPOSE AI. For business clients, the individual accepting these Terms represents that they have authority to bind their organization.

2. Description of Services

PVRPOSE AI provides professional consulting and technology services focused on artificial intelligence automation for businesses, including but not limited to:

2.1 Core Services

• AI Readiness Assessments: Diagnostic tools and analysis to evaluate your business's readiness for AI implementation
• AI Automation Consulting: Strategic planning, workflow design, and implementation guidance
• Custom AI Solutions: Development of automation workflows, integrations, and custom applications
• Training & Support: Educational resources, documentation, and ongoing technical support
• Strategic Advisory: Business process optimization, technology stack recommendations, and ROI analysis

2.2 Digital Resources

• Website access and educational content
• Free assessments and diagnostic tools
• Downloadable resources (e.g., "5 Signs Your Business Is Ready for AI")
• Case studies, blog posts, and industry insights

2.3 Service Evolution

We continuously improve and expand our services. Service descriptions, features, and availability may change with reasonable notice. Active client engagements will not be materially affected by changes without prior communication.

3. User Accounts & Registration

3.1 Account Creation

Certain services may require account registration or submission of contact information. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Maintain the security of your account credentials
• Immediately notify us of any unauthorized access or security breaches

3.2 Account Responsibility

You are responsible for all activities conducted under your account. We are not liable for losses resulting from unauthorized use of your account, but you may be liable for losses incurred by PVRPOSE AI or others due to such unauthorized use.

3.3 Eligibility

Our services are intended for businesses and individuals who are at least 18 years of age. By using our services, you represent that you meet these requirements.

4. Payment Terms

4.1 Pricing & Fees

• Custom Pricing: Professional services are typically quoted on a project or retainer basis following a discovery consultation
• Free Services: Certain resources (assessments, educational content) are provided at no charge
• Currency: All fees are quoted in Canadian Dollars (CAD) unless otherwise specified
• Taxes: Fees are exclusive of applicable taxes (GST/HST, PST) which will be added as required by law

4.2 Payment Methods

We accept payment via:

• Electronic funds transfer (EFT)
• Credit card (via secure payment processor)
• Wire transfer (for enterprise clients)
• Other methods as mutually agreed in writing

4.3 Payment Terms

• Invoicing: Payment terms will be specified in your Service Agreement or Statement of Work (typically Net 15 or Net 30)
• Deposits: Projects may require a deposit (typically 25-50%) before work commences
• Late Payments: Overdue invoices may be subject to a late fee of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is less
• Service Suspension: We reserve the right to suspend services for accounts with overdue balances exceeding 30 days

4.4 Refunds & Cancellations

Professional Services:

• Deposits: Non-refundable once work has commenced
• Mid-Project Cancellation: Clients are responsible for payment of all work completed up to the cancellation date, plus any non-recoverable costs
• Dissatisfaction: We strive for client satisfaction. If you're unhappy with deliverables, we'll work with you to address concerns before final payment is due

Subscription Services (if applicable):

• Monthly subscriptions may be cancelled with 30 days' written notice
• No refunds for partial months unless required by consumer protection laws

4.5 Price Changes

We reserve the right to modify pricing for future services. Active engagements will honor the pricing agreed upon in your Service Agreement. You will receive 30 days' notice of any price changes for ongoing retainer or subscription services.

5. Intellectual Property Rights

5.1 PVRPOSE AI Intellectual Property

All content, materials, and intellectual property on our website and in our services (including but not limited to text, graphics, logos, software, methodologies, frameworks, and assessment tools) are owned by PVRPOSE AI or our licensors and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, modify, or create derivative works from our proprietary materials
• Reverse engineer, decompile, or disassemble our software or tools
• Remove copyright, trademark, or other proprietary notices
• Use our materials for commercial purposes without written permission

5.2 Client-Provided Materials

You retain ownership of all materials, data, and intellectual property you provide to us ("Client Materials"). By providing Client Materials, you grant PVRPOSE AI a non-exclusive, worldwide license to use, reproduce, and modify such materials solely for the purpose of delivering services to you.

5.3 Work Product & Deliverables

Custom Deliverables: Upon full payment, you will receive ownership of custom deliverables specifically created for you (e.g., custom automation workflows, client-specific documentation), subject to the following:

• PVRPOSE AI retains ownership of underlying methodologies, frameworks, templates, and reusable components
• We may use generalized learnings and non-confidential insights from your project to improve our services
• Any third-party software, APIs, or tools remain subject to their respective licenses

Pre-Existing IP: PVRPOSE AI retains all rights to pre-existing intellectual property, including tools, templates, and frameworks developed prior to or independently of your engagement.

5.4 Portfolio & Case Studies

Unless otherwise agreed in writing, PVRPOSE AI may:

• List your company name as a client (with your approval)
• Create anonymized case studies highlighting project outcomes
• Use non-confidential project details for marketing purposes

Confidential or sensitive information will not be disclosed without your explicit written consent.

6. User Responsibilities & Acceptable Use

6.1 Acceptable Use

You agree to use our services only for lawful purposes. You will not:

• Violate any applicable laws, regulations, or third-party rights
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use our services to harass, abuse, or harm others
• Engage in any activity that interferes with or disrupts our services
• Scrape, data-mine, or use automated tools to access our website without permission
• Misrepresent your identity or affiliation

6.2 Client Cooperation

Successful service delivery requires your cooperation. You agree to:

• Provide timely access to necessary systems, data, and personnel
• Respond to requests for information or feedback within agreed timeframes
• Review deliverables and provide feedback promptly
• Designate an authorized point of contact for project decisions

Delays caused by lack of client cooperation may result in timeline extensions and additional fees.

6.3 Data Accuracy

You represent that all data and information you provide is accurate, lawfully obtained, and does not violate any third-party rights or privacy laws. You are responsible for ensuring compliance with applicable data protection regulations (PIPEDA, GDPR, CCPA, etc.) for any personal data you provide to us.

7. Service Availability & Modifications

7.1 Service Availability

While we strive to provide uninterrupted access to our website and digital resources, we do not guarantee that our services will be available at all times. Service may be temporarily unavailable due to:

• Scheduled maintenance or upgrades
• Technical issues or system failures
• Circumstances beyond our reasonable control (force majeure)

7.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, including:

• Website features, content, or functionality
• Assessment tools or diagnostic resources
• Service offerings, pricing, or delivery methods

Active client engagements will not be materially affected without reasonable notice and opportunity to adjust.

7.3 Third-Party Dependencies

Our services may rely on third-party platforms (e.g., cloud providers, API services, AI models). We are not responsible for disruptions caused by third-party service failures, but we will make reasonable efforts to minimize impact and provide alternative solutions when possible.

8. Warranties & Disclaimers

8.1 Professional Services Warranty

PVRPOSE AI warrants that professional services will be performed in a professional and workmanlike manner consistent with industry standards. If services fail to meet this standard, we will re-perform the deficient work at no additional charge, provided you notify us in writing within 30 days of delivery.

8.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED ABOVE, OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the services will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy, reliability, or completeness of content or results

8.3 Results Disclaimer

While we strive to deliver exceptional results, we do not guarantee specific business outcomes, ROI, cost savings, or performance improvements. Results depend on numerous factors including your implementation, business environment, and market conditions.

Any case studies, testimonials, or examples of results are illustrative and do not guarantee similar outcomes for your business.

8.4 AI Technology Disclaimer

AI technologies are rapidly evolving. While we implement current best practices, we do not warrant that AI-based solutions will be error-free or produce perfect results in all circumstances. Clients are responsible for reviewing and validating outputs before business-critical use.

9. Limitation of Liability

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PVRPOSE AI'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF:

• The total fees you paid to PVRPOSE AI in the 12 months preceding the claim, OR
• $5,000 CAD

9.2 Exclusion of Consequential Damages

IN NO EVENT SHALL PVRPOSE AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Cost of substitute services or technology
• Reputational harm

This exclusion applies even if PVRPOSE AI has been advised of the possibility of such damages and regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).

9.3 Exceptions

The limitations in this section do not apply to:

• Liability for death or personal injury caused by our negligence
• Liability for fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by applicable law

10. Indemnification

You agree to indemnify, defend, and hold harmless PVRPOSE AI, its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your breach of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your misuse of our services
• Content or data you provide to us (Client Materials)
• Your implementation or use of deliverables we provide

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense. You agree to cooperate with our defense of such claims.

11. Confidentiality

11.1 Mutual Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the engagement. "Confidential Information" includes business plans, technical data, customer information, financial information, and any information marked as confidential.

11.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no breach of this agreement
• Was rightfully known prior to disclosure
• Is independently developed without reference to Confidential Information
• Must be disclosed by law or court order (with reasonable notice to the disclosing party)

11.3 Data Privacy

Our handling of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Dispute Resolution & Governing Law

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12.2 Jurisdiction

You agree that any legal action or proceeding arising out of or related to these Terms or our services shall be brought exclusively in the courts located in Ontario, Canada. You consent to the personal jurisdiction of such courts and waive any objection to venue.

Quebec Exception: Notwithstanding the above, nothing in this clause prevents a Quebec resident from exercising rights available under Quebec consumer protection legislation (including the Loi sur la protection du consommateur and the Code civil du Québec) before the courts of Quebec. Quebec courts retain jurisdiction over Quebec residents to the extent required by applicable Quebec law.

12.3 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at juan@pvrpose.ai to attempt to resolve the dispute informally. We are committed to working with clients in good faith to address concerns.

12.4 Mediation

If informal resolution is unsuccessful, both parties agree to attempt to resolve disputes through mediation before pursuing litigation. Mediation shall be conducted in Ontario by a mutually agreed-upon mediator, with costs shared equally.

12.5 Class Action Waiver

You agree to bring any dispute against PVRPOSE AI in your individual capacity only, and not as a plaintiff or class member in any class action, consolidated action, or representative proceeding.

Quebec Exception: This waiver does not apply to Quebec residents to the extent prohibited by Quebec law, including rights available under the Code de procédure civile (Articles 571 et seq.) governing class actions in Quebec.

13. Termination

13.1 Termination by Client

You may terminate your use of our services at any time by:

• Ceasing to access our website and resources
• Unsubscribing from marketing communications
• Providing written notice for active service engagements (subject to payment terms in Section 4)

13.2 Termination by PVRPOSE AI

We may terminate or suspend your access to our services immediately, without notice, if:

• You breach these Terms or any applicable law
• Your account has outstanding payments exceeding 30 days
• You engage in fraudulent, abusive, or harmful conduct
• We are required to do so by law or legal process
• We discontinue services generally (with reasonable notice for paid clients)

13.3 Effect of Termination

Upon termination:

• Your right to access and use our services immediately ceases
• You remain liable for all fees and charges incurred prior to termination
• Provisions that by their nature should survive (indemnification, limitation of liability, confidentiality, governing law) shall continue in effect
• We will return or destroy your Confidential Information upon request (subject to legal retention requirements)

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Terms on our website
• Notify you via email if you have an active engagement or subscription

Your continued use of our services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our services.

For active client engagements, material changes will not apply retroactively without mutual written agreement.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreement or Statement of Work, constitute the entire agreement between you and PVRPOSE AI regarding our services and supersede all prior agreements, understandings, or communications.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by an authorized representative of PVRPOSE AI.

15.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. PVRPOSE AI may assign these Terms or any rights hereunder without restriction.

15.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or internet/utility failures.

15.6 Independent Contractor

PVRPOSE AI is an independent contractor, not an employee, agent, partner, or joint venture of the Client. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship.

15.7 Notices

All notices under these Terms must be in writing and sent to:

Notices are deemed received when delivered via email (with confirmation of receipt) or three business days after mailing via registered mail.

15.8 Language

These Terms are provided in English. If translated, the English version shall prevail in case of any inconsistency or dispute.

16. Contact Information

If you have questions about these Terms or our services, please contact us: